Jr. IS/Process Analyst
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الوصف الوظيفي • Understand, analyze and define business and technical needs together with business function representatives. • Participate in design, development and deployment of local solutions for the business function following the global CLIENT standards, principles and practices. Anticipate and identify issues that may impact the support or performance of a system and initiate corrective actions. • Provide maintenance and support for local and global IS system solutions. Ensure quick and efficient Incident Resolution according to Service Level Agreements to achieve high customer satisfaction. • Initiate and implement systems changes to meet new objectives and/or to reduce development and support efforts • Ensure appropriate system’ documentations and training programs/materials are in place 2. PROJECT MANAGEMENT • Plan and lead the execution of the assigned project phases, ensure the delivery of expected functionalities within agreed scope, budget, resources and timing. Identify future service owner and define service delivery model and transition to service provider • Apply project management, change management, service management methodology and usability practices based on known solutions, applications and best practice assuring adherence to IS standards • Manage allocated resources for assigned projects phases anticipate and mobilize cross functional resources when required (procurement, legal, technology, finance, 3rd party suppliers and consultant, etc.) • Monitor and assess regularly the project progress and escalate the issues to the Stakeholders on a timely basis. Communicate regularly with the project team, and prepare project status reports and other project information for the Project Stakeholders. • Contribute to resolution of project related issues by analyzing, identifying and proposing solutions • Develop and distribute quality project-related documentation to all interested parties, including project plan and schedule, project charter, communications plan, requirements document, design document, deployment plan, test plan, maintenance transition plan, and notification of project end. المهارات University degree in Computer Sciences / Information Systems University degree with additional certificates, degrees or experience in Business Administration, Project Management & Service Management Work experience: 1 to 5 years in delivering and supporting system solutions in large and multinational company 1-2 years in specific technology area(s) Experience in managing small projects Required qualifications (technical know-how, language, PC skills) • Fluent in English • PC business usage (MS Office) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy • Proven work experience as a system analyst • Proven track record in automating تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/jr-is-process-analyst-4377419/ |
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