Job Description
The Senior Customer Experience Manager is a highly experienced, creative, collaborative individual. Someone that brings natural presence, business acumen, and an exceptional track record working with leading brands, to blend strategy into extraordinary ideas that achieve effective results. He/she has a central role in building the company s reputation for connected CRM effectiveness, leading to new case studies and accolades that will drive our growth plan.
The Senior Customer Experience Manager is tasked with managing the day to day aspect of CRM, help in developing programs, setting overall strategy, and facilitating implementation.
Day to day, your role includes:
• Playing a leadership role for all CRM activities
• Identifying strategic opportunities2
• Maintaining relationships and helping agency leaders in the network
• Being a role model and champion for CRM within the agency
• Being an inspiration and guide for the creatives, project and teams
• Guiding the entire ideation process and support efforts all the way through to delivery
• Being a champion for effectiveness and how to develop data-driven strategy
• Building morale and motivation within strategy, coaching and supporting at all times
• Taking on the role of thought leader, forming initiatives to develop skills and knowledge
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