Head of Customer Management
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الوصف الوظيفي The responsibilities and elements of the role are enumerated but not limited to: 1. Independently defining, introducing and monitoring customer management measures aimed at increasing customer growth, e.g. by winning new customers, boosting customer loyalty and winning back lost customers 2. Providing new impetus for multi-channel processes in close collaboration with sales-related departments such as marketing, branch management and e- business (e.g. onboarding process for new customers) 3. Integrating and further developing the customer perspective in the organization (customer experience management) 4. Supporting the sales force with issues such as entering new customers, reassigning customers, planning and monitoring territories and customer segmentation 5. Ensuring continued services for vacant sales territories to prevent the loss of customers 6. Conducting project-related customer analyses and preparing action plans 7. Regularly updating, expanding and administrating customer data 8. Preparing and implementing customer satisfaction surveys and deriving follow-up actions المهارات ☐ A Bachelor degree in Economics, business administration or similar ☐ A minimum experience of 5 years in Sales, Product marketing, customer relationship management Technical Competencies (Experience and Knowledge) ☐ Knowledge in Customer relationship management ☐ Knowledge in Project Management ☐ Effective communication and organization skills ☐ Knowledge and good Experience with ERP / CRM system ☐ Analytical skills and proficient use of Excel تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/head-of-customer-management-4390486/ |
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