IT Service Desk Analyst - 1 year fixed term contract

الوصف الوظيفي
An IT Service Desk Analyst with the global leader in the creation of Taste & Wellbeing and Fragrance & Beauty, and a key member of our regional IM&T;(Information Management & Technology) team to ensure seamless business operations, while being based in our Dubai office - Your future position?

Do you enjoy knowing that you are helping our company run more smoothly?

Our IM&T;(Information Management & Technology) team continuously provides the business with innovative and efficient information systems, thereby contributing to the competitive advantage of Givaudan. This is achieved through a close alignment to the business strategy, a global approach, an in-depth knowledge of the business process, state of the art of technologies, best in class IT services that are scalable and cost-effective, with constant technology innovation and information system agility

Our EAME (Europe, Africa, and the Middle East) IM&T;team are currently looking to recruit an ‘IT Service Desk Analyst’ to be based in our Dubai office to provide additional support for our growing teams in the Dubai office and others in the wider region. You will be required to provide a high level of support and service to the EAME user community in response to incidents, requests, and project works for Givaudan supported computer applications and platforms.

The role will report to the IM&T;Workplace Service Desk Manager for EAME. This is a full-time role with us on an open temporary contract for 1 year to start with and work 5 days a week; the contract could be extended later depending on our business requirement.

You will work for a company that touches billions of consumers more than a hundred times a day. With its heritage stretching back over 250 years, Givaudan has a long history of innovating scents and tastes. Our passion is to collaborate with customers and partners to develop game-changing innovations in the food & beverage, fragrance and beauty industries. We have a culture that works to inspire, challenge and capture the heart and soul of consumers and customers. Our customers in the region have local, regional, and international profiles, bringing diversity and curiosity to your daily job.

In this exciting role, you will: 

Problem-solve: Provide first level support on service desk calls spanning a wide range of applications, systems, and hardware.
Investigate and inform: Review service desk requests and keep the user informed of progress through the lifecycle of the call, from inception to resolution.
Build and reconstruct: Provide support for workstations to Givaudan specifications, including critical hardware/operating system rollouts.
Drive for results: You will have a real flair for getting things done with the ability to learn and absorb new skills and knowledge quickly.
المهارات
You?

Are you a hands-on techie and looking for a role within a busy team environment? Open-minded and likes to accept challenges? Can you bring energy and a real passion and knowledge within the IT discipline? Then come join us and impact your world!

Your professional profile includes:

A Bachelor degree or equivalent in IT or Computer Science.
2+ years of relevant work experience in an IT Service Desk or IT Administration domain, preferably in multinational work environments.
A fundamental understanding and working knowledge of IT principles, hardware, software, and other devices (i.e. iPhone, Android mobile phones, etc.).
Proficient with Microsoft applications including Windows 10 and Google Applications
Excellent oral and written proficiency in the English language. Proficiency in additional languages like Arabic or French is not mandatory but will be advantageous to have.
A team player and comfortable with diversity.
Our benefits:

Excellent opportunities for progressive learning and development.
A creative team environment that will inspire you.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة السلع الاستهلاكية سريعة التداول; العطور ومستحضرات التجميل; إنتاج الأغذية والمشروبات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/it-service-desk-analyst-1-year-fixed-term-contract-4394551/