الوصف الوظيفي
Job Purpose This role is responsible for ensuring every interaction exceeds our customer expectation. An exceptional customer experience is the key driver in this role ensuring that all communication and action taken delivers exceptional service maximizing every sales opportunity. Our Sales and Customer Care Agents are much more than the first point of customer contact for Al Tayer Retail they are our Brand Leaders. Our customers can contact us through any channel they choose and you will have training to deliver an outstanding experience in every platform. We expect to provide the very highest service with an abundance of enthusiasm and passion in English and Arabic. Strategic Roles and Responsibilities · Act as the primary point of contact for all our customers. · Liaise professionally with all internal departments over inquires and issues raised by customers · Work independently and self-motivated · Ensure that the in-house processes and procedures are adhered to at all times · Always exceed customer expectations and provide solutions to problems. · Friendly and tactful personality · Good time keeping · Hit KPI’s, productivity targets and sales targets Functional Roles and Responsibilities · Assist customers with all Level 1 inquiries via several channels (email, telephone, WhatsApp, live chat and social media) · Able to manage a CRM system to log and create cases. · Communicate promptly any information to customers about their orders or inquires with first time resolution · To help customers to register online and/or to process their orders · Deal with complaints and provide all information required for senior agents or TL to deal with the any escalations · To handle customers with professionalism · Articulate with exceptional writing skills (including good spelling and grammar) in English and Arabic · Maintain a high level of service awareness at all time · Maximize sales opportunities deriving from all customer contacts · Identify high spending or priority level customers that can be passed to the Personal Shopping team. · To manage in store inquires seamlessly for the customer providing a full Omni Channel experience
المهارات
Education/Certification and Continued Education College or university degree Years of Experience 1 years’ experience ideal Knowledge and Skills Clear communication skills Attentiveness Goal oriented Willingness to learn Languages Fluent English & Arabic
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
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