الوصف الوظيفي
Job Purpose:
This is a cross-functional role which is responsible for supporting the delivery of the overall financial budget and requires collaboration with Marketing, IT and Finance & Compliance. The role is responsible to manage 4 core areas:
System support
Service Maintenance Contracts (SMC)
Pricing
Business planning
Key Responsibilities:
System support:
Ensure service desk concerns are addressed within 24 hours
Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
Propose new system enhancements that support speed of delivery at frontlines, maintains financial & operational controls.
Ensure regression testing is done when new system developments are introduced to ensure existing core functionality is not affected
Service Maintenance Contracts (SMC):
Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
Monitor burn rates of contracts and ensure no over cost scenarios.
Introduce SMC products to maximize penetration at point of new unit sales & through aftersales
Responsible for delivering the SMC P&L;budget (AED 21 Mil)
Provide business plans with projections (quarterly forecasting) and annual budget
Ensure all SMC re-instatement and refunds are authorized within the approved SOP.
Ensure SOP’s are always up to date
Pricing
Ensure Bi annual parts pricing updates are done accurately and on time.
Review FOB variance on price increases being administered by the OEM and lead negotiations to reduce impact on critical parts
Review and ensure service menu pricing for all models is in line with approved sign-offs
Propose price points for services and products to maximize penetration and overall profitability
Propose parts B2B (wholesale) flash and campaign price points to maximize penetration and overall profitability
Review deal-based discounts in collaboration with Head of Business
Business planning
Responsible for preparation of quarterly forecasts
Responsible for preparation of annual budgets
Responsible for preparation of 3 year plan
Support & Plan marketing calendar / activities / feasibility
Actively seek opportunities to help increase VIN inflow via specific targeting
Measure and track KPI movements and generate plans to counter negative movements or how to recover to desired outcome
Continuously seek ways to enrich existing data and maintain databases to ensure data accuracy
المهارات
Qualifications, Experience & Skills:
Degree in finance/ comms from any recognised University or equivalent
Experience of aftersales operations is recommended
UAE/GCC experience preferred
Experience of working in cross function teams is desirable
Automotive Retail experience desirable
Microsoft office advanced skills
Behavioural Competencies:
Customer and quality focussed.
Good communication in English – oral and written.
Leadership & Influencing skills
Planning, organising, executing
Teamwork
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/planning-manager-aftersales-toyota-lexus-dubai-4395068/
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