1. Build positive and productive work relation with riders, delivery team and the organization.
2. Monitor performance progress of the drivers and ensure that they achieve delivery KPIs.
3. Manage the delivery riders to ensure the completion of their day-to-day tasks.
4. Maintaining Roasters
5. Implementing robust processes to ensure a high productivity and excellent level of rider satisfaction at scale
6. Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time.
Desired Candidate Profile
At least 4-5 years’ experience in a senior role involving team management
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