Philippino Restaurant Supervisor

الوصف الوظيفي
1.  Job Knowledge

· Supervise and participate in kitchen and dining activities (if necessary).

· Maintain and ensure compliance to establish food quality preparation, service, sanitation and safety procedures.

· Recommend measures for improving work procedures and work performance to increase service quality and enhance job efficiency.

· Knowledgeable and be able to describe them appropriately to guests.

· Being articulate, professional, polite and alert in answering phone calls/inquiries.

· To ensure that foods/order to deliver are correct as exactly as ordered with the attachment of receipt in a timely manner by taking orders correctly.

· Enter orders into our point-of-sale systems, which relay orders to the kitchen and bar.

· Prepare all paper works/reports on a daily basis.

· Handle and monitor petty cash expenses – make a request if necessary.

2.  Cleanliness and Orderliness

· Maintain clean service areas.

· To ensure that trash bin must be cleaned and taking out regularly.

· To ensure that washroom is complete with tissue paper/hand towel and liquid soap.

· To ensure that glass walls and glass doors are clean.

· To maintain cleanliness of counter/cashier.

3.  Customer Focus

· Be friendly, smiley, sociable and welcoming to your customers, to create a great atmosphere – open the door upon entering of the customer.

· Greet customers in a pleasing manner immediately – make them feel comfortable.

· Handling/delivery menus in a courteous manner and assist the customer to vacant table.

· Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages).

· Remain calm, patient and polite, if receiving customer feedback and resolving guest’s complaints.

· Be helpful and go out of your way to help our customers - monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.

· Respond promptly and courteously to any requests - ensure that everything is going well.

· Thank guests for their visit and invite them to return.

4.  Cashier

· Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

5.  Honesty and Integrity

· Handles money properly.

· Before handling the change to the customer – double check the receipt (amount/the list of orders/prices).

· Proper hand over of cash – no shortages and overages.

· To ensure balance cash from order system.

6.  Teamwork

· Always be a good team player and a leader

· Build and maintain good relationships with all team members

· Work together with the team to ensure that the restaurant best it can be - be ready and willing to assist fellow colleagues as situations arise and be ready and willing to assist colleagues with clearing and resetting tables.

· Be willing to take on jobs to balance the team workload - be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Branch Manager or immediate assistant.

Others

· Report all equipment problems and restaurant maintenance issues to the Branch Manager/Assistant Branch Manager to arrange schedule for repairs.

المهارات
1.  Communication Skills

· Be able to communicate and understand the predominant language(s) of the restaurant’s trading area, English is a must.

· Attentive and must listen carefully to customers’ specific requests, ask any questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.

· Availability on nights, weekends and holidays is also usually required if necessary or according to the business needs.

2.  Customer-Service Skills

· Must have a basic knowledge of dining room and service procedures and functions.

· Should be friendly and polite and be able to develop a rapport with customers.

3.  Interpersonal Skills

· Must be courteous, tactful, and attentive as they deal with customers in all circumstances. E.g. they must show an understanding of customers’ complaints and help resolve any issues that arise.

· Must possess leadership skills, good employee management, organization, decision-making, problem-solving, quick thinking and great attention to details.

· Ability to work in a multitasking environment, flexible and can work under pressure.

· Coordination – adjusting actions in relation to other’s actions.

4.  Intellectual Skills

· Quick thinking and great attention to detail.

· Possess excellent basic math skills and have the ability to operate a cash register or POS system.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الجنس ذكر
الجنسية الفلبين
العمر الحد الأدنى: 26 الحد الأقصى: 36

https://www.bayt.com/ar/uae/jobs/philippino-restaurant-supervisor-4425573/