Technical Support Engineer

الوصف الوظيفي
Technical Experience Required:

knowledge of operating systems concepts, and experience in working with Microsoft Windows, Linux and MacOS.
Knowledge of windows server services (AD, DNS, DHCP, IIS …etc.)
Awareness of VMWare
Knowledge of cloud services like Azure, AWS, and Google is a plus
Sound knowledge on SQL is nice to have.
Linux administration
Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Ability to support users in physical location and multiple remote locations.
OS Installation (Windows, MAC OS X, Linux).
OS Servers Installation (Windows Server 2012, 2016 and 2019).
Installation/Troubleshooting of Printers/Scanners.
Provide suggestions/recommendations of buying/replacing laptops/PCs based on a good knowledge of brands/vendors & technical specs.
Basic knowledge of virtualization technologies (VMware).
Microsoft Office 365 Management & Installation.
MS Outlook Installation & Troubleshooting.
MS Teams Installation & Troubleshooting.
Antivirus Installation & Management using centralized portal.
MS Active Directory/Domain Services, DNS, DHCP & Group Policy Management.
Determine the best solution based on the issue and details provided by users.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow up with users to ensure issue has been resolved.
Ability to build a knowledge base for known troubles & issues.
Ability to contact multi vendors for troubleshooting or buying laptops /PCs and printers.

المهارات
Preferred Skills:

Quick learner and attitude to learn new technology and tools
Multi-tasking and time-management skills, highly self-motivated, able to set priorities.
Highly organized and detail oriented.
Outstanding communication skills and customer service skills
Proven analytical and problem-solving abilities

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/technical-support-engineer-4428315/