Hiring for a Customer Service Manager / Head of Contact Centre.
Minimum of 5-7 years managerial experience in the UAE (preferably in a #E-commerce, #Call Centre, Customer Service).
Responsibilities:
Ensure the highest levels of collaboration between all teams responsible for #Service Delivery (Production, #Distribution, #Finance ,#Sales and Customer Service agents),
Continuously upgrade the #Customer Service / #Account Management Process and use of #CRM. Where possible utilize technology to automate processes.
Monitor E-commerce developments and contribute towards strategies that ensure that organization remains an innovative technology driven organization,
Nationality - Open
If you are an Excellent communicator and having leadership skills to lead and motivate a growing and changing service operations along with ability to engage with directors and managers to achieve the business goals and Objectives –
APPLY HERE
https://gulfcareerhunt.com/customer-service-manager-dubai-uae-5/
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