الوصف الوظيفي
URGENT OPENING
As Technical Support Executive you will work in design, installation, configuration, deployments, and support of Microsoft’s (Microsoft 365) infrastructure systems and services. You will identify and implement service improvements through automation, deploy and provide feedback on pre-released Microsoft products, and provide on-going systems management and service support. You will work closely with Service Engineering, Service Management, Capacity Provisioning, Service Transition, Service Support, and Service Manageability teams. You will make use of your deep technical skill to troubleshoot and resolve high business impact.
As a member of the Technical Support team, you will be responsible for service operations and resolution of all high priority and major incidents within onsite and remote sites.
Drive service quality improvements by identifying operational efficiencies, documenting requirements and specifications, ensure implementation by building automation and/or giving feedback to engineering for design work.
Use scripting to create and improve solutions by automating manual work items.
Monitoring and performing break/fix and proactive work on mission critical systems.
Capture data and use tools to analyze system performance, logs and network traces. Analyze, interpret, and communicate complex errors caused by patches or product bugs.
Triage identified configuration issues and product software bugs and escalate issues to service owners and product teams or other teams when necessary.
Understand and communicate technical details with varying levels of management.
Provide occasional off-hour Major Incident support rotations along with other team members
Write operational documentation including deployment and maintenance processes and troubleshooting guides. Create technical content including Knowledge Base articles, whitepapers, training documents, and conduct knowledge sharing training sessions internally and externally such as IT Showcase.
Foster positive interactions and collaboration with team members in offshore locations.
Assist in Problem Management and provide expert problem identification, resolution, root cause analysis and decision-making skills.
Remote and on-site support for AMC clients.
Requirements:
Education: Technical Graduation – Must
Experience: Relevant Experience in Microsoft 365 and Azure – Min. 5 years required.
Certifications: All certifications required or ready to get certified
Salary:
Salary: Up to AED8000 depending on exposure.
المهارات
Deployment, on-boarding and resolve technical issues with Microsoft services provided to customers
Migration of emails, files from other platforms to Microsoft 365
Deployment of Azure resources for customers. Troubleshoot as required
Migration of servers (on-premises & other cloud) to Microsoft Azure
Premium support for AMC customers - Remote & On-site - Cloud and Physical
Good knowledge in networking, including firewall, routing, VPN
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات; الخدمات الفنية والتركيب
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4 الحد الأقصى: 6
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/microsoft-azure-cloud-support-engineer-4453544/
Printable Page 
Report Advertisement