Head of Business Unit
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الوصف الوظيفي Maximising Financial Performance – Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio; – Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio; – Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed; – Ensure that the margins and ratios set for the unit are achieve as per the defined targets; – Ensure growth in revenue for the unit through upselling and cross selling of additional products and services; and – Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work. Ensuring world class client service delivery – Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the unit; – Impart a culture of excellence in terms of client services to team members and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model; – Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required; – Ensure that client services are delivered within strictly within the set deadlines and as per defined quality standards; – Acts as the lead director / chairperson on client boards and ensure that the client sees the value of the director in and outside of board meetings; – Act as bank signatory on the bank accounts of client entities; – Act as Company Secretary and Authorised Signatory; and – Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients. Enhancing Operational Excellence – Ensure that all processes are effectively and efficiently followed; – Ensure that systems are kept updated at all times; – Participate in and contribute to management meetings and ensure that actions are implemented within the set deadlines; – Ensure that team members manages their time as per their chargeability targets; – Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and – Ensure that team members follow the time management principles set in defined job cards for each client. Growing the business – Ensure that new clients are brought into the unit in a smooth and seamless manner and ensure that team members provide are fully engaged in the client take-on process; – Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the unit; – Participate in conferences and though leadership articles with a view to promote the Ocorian brand; – Act as a subject matter expert in corporate or alternative investment or fiduciary services with a view to assist and support the business development and sales team when dealing with potential clients; and – Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services. People and Culture – Act as a coach to the Client Service Unit Managers and other team members; – Carry out performance appraisals and ensure that feedback on the performance of direct reports and team members are effectively communicated; – Participate in the recruitment process for team members in the Unit; – Manage all HR matters in the team with the collaboration and support of the HR department; and – Be a leader of people, ensuring that staff in the unit are engaged, motivated and act according to the values of the company. المهارات Professional qualifications such as ICSA or ACCA. KNOWLEDGE/SKILLS/EXPERIENCE – At least 5 years of working experience in corporate and private client services including 3 years at managerial level; – Proven experience in the regulatory framework in the UAE; – Proven experience in managing a portfolio of corporate and private client entities; – Proven experience in meeting financial targets including managing a P&L;account for a portfolio of clients; – At least 3 years experience in the management of a team of staff in the financial services industry in UAE; – Strong IT skills; and – Strong time management, interpersonal and organisational skills. COMPETENCIES – Ability to development clients using commercial awareness, relationship building and business acumen; – Ability to effectively manage and motivate staff; – Ability to communicate effectively with clients and colleagues at all levels; – Ability to work under pressure and meet deadlines; – Ability to take ownership and responsibility for his/her actions; and – Ability to work independently and autonomously whilst being accountable for deliverable. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/head-of-business-unit-4487124/ |
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