Lead Customer Experience Specialist

الوصف الوظيفي
Lead Customer Experience Specialist - SPS / PSS - Dubai

What Will You Be Doing Every Single Day?

· Support the Repair Centres on the RMA portal including administrating contracts, repairs, claims, inventory for productivity products.

· Track and manage requests resolution to achieve service level KPI’s.

· Have a connect with Customers and Partners and work towards ensuring Service Customer Support is maintained.

· Provide all support to Customers on Service issues / questions or clarifications.

· Ensuring a 95% and above OTTR by all Repair Centers through constant support, tracking and measuring the deliverables.

· Claims Repair Management - update the customer on all labor repair costs and related spares order replacements

· Review all repair claims / invoices and obtain approval before sending to the AP team for payment processing

· Plan and manage spares inventory within the MERTA region including managing Supply Chain issues to achieve optimal spares distribution.

· Weekly status order report to be shared with customers and management.

· Follow up with credit control if any orders on hold

· Provide a back-up for service contract processing and renewals.

· Must follow all state, local, country, and federal laws, and regulations, as well as embrace Honeywell core values and initiatives

We Offer:

· Annual salary and consolidated allowance

· Group medical insurance plan

· Life and long-term disability insurance

· Paid annual leave and time off work

· Business travel insurance

· End of service benefits

· Airfare allowance

· Education allowance

· 4.5 day working week from Monday to Friday in line with the public sector.

If you believe this is your dream role, then we’d love to hear from you, and apply.

As an Equal Opportunities Employer, we are committed to a diverse workforce culture.

المهارات
What Skills and Experience Will You Have?

· Bachelor’s degree

· Previous Administrative experience ideally within a similar industry

· SAP knowledge and experience

· 3-5 years’ integrated supply chain experience

· Extensive customer relationship experience

· Cross-functional ability

· Operations administration

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الاستشارات الهندسية العامة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/lead-customer-experience-specialist-4490485/