الوصف الوظيفي
Address user tickets regarding issues reported on helpdesk
Provide first level technical support on Desktop/Laptops/Printers etc.
Installing Operating System, Applications and Computer Peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step by step instructions on phone if required
Conduct remote troubleshooting via remote desktop applications
Test alternative pathways until the issue is resolved
Follow up with users to ensure their systems are functional
Record technical issues and solutions in case logs on Helpdesk
Direct unresolved issues to the next level of support personnel
Report user feedback and potential product requests to the IT In charge
Familiar with latest OS/server versions
Knowledge in CCTV
Knowledge how to configure Internet routers and port Forwarding
Basic knowledge in Server and server troubleshooting
Familiar with all types of Network Printer
المهارات
Ability to Learn New Software and Hardware
Active Listening
Adaptability
Analysis of Technical Issues
Application Support
Assessing Customer Support Needs
Attention to Detail
Case Notes
Data Migration
Data Settings
Detail Oriented
Diagnosing Hardware
Diagnosing Software
Error Logs
Explaining Technical Information Clearly
Identifying Process Improvements
Mechanical Reasoning
Mobile Devices
Operating Systems
Networks
Patience
Redirecting Problems to Appropriate Resources
Web Applications
Web Support
Troubleshooting
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري $500 - $1,000
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 28 الحد الأقصى: 40
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