Team Leader, Dolphin Bay
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الوصف الوظيفي Team Leader, Dolphin Bay At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion. About The Role At Atlantis Dubai, we strive to create a destination experience that is not only unforgettable throughout each customer’s stay, but truly memorable for a lifetime. The Team Leader, Dolphin Bay is responsible for the daily supervision of the entire Dolphin Bay guest operations including the Ticketing Plaza, Reception, Beach Operations, Sealion Point and Orientation Rooms. The Team Leader will be responsible for resolving guest issues and concerns as well as supervision of all line staff. The desired candidate will have a strong background in administration and have the ability to multitask and manage their time effectively. About The You To be successful in this role, you need to have a previous experience in leading a team. You will be responsible for providing support to the Receptionists and Agents to ensure that best customer service practices are carried out, inclusive of cash handling and ticketing transactions along with upselling and reporting. You will enjoy dealing with a variety of guests and can troubleshoot and resolve problems quickly. You will assist in ensuring that the guest journey and experience from beginning to end of visit to Dolphin Bay is an enjoyable and safe one. Proficiency in the use of computer software and system is essential to the position. Fluent in English, (Arabic, Russian, Chinese, French, and German is a plus). You will be customer service focused and have excellent communication and organizational skills. Additionally, you will need to have previous experience with the Galaxy Ticketing system. Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/team-leader-dolphin-bay-64279278/ |
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