Understand the demand of consumers to provide timely service and solutions.
Cater to client queries by providing accurate data using appropriate communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Collaborate with the technical team to solve ongoing issues with a product or service.
المهارات
Prior work exposure in the field of customer support and service.
Familiarity with CRM systems and practices.
Adept in addressing client questions through effective telephonic conversation.
Fluent communicator in English and Arabic with an ability to present ideas and concepts through hi-tech and conventional channels.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.
تفاصيل الوظيفة
منطقة الوظيفة
دبي, الإمارات العربية المتحدة
قطاع الشركة
الاستعانة بالمصادر الخارجية لخدمة العملاء; الأنشطة الرياضية والخارجية; الإنترنت والتجارة الإلكترونية
طبيعة عمل الشركة
غير محدد
الدور الوظيفي
خدمة العملاء ومركز الإتصال
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
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