Head Hostess

Job Title: Head Hostess
Location: Downtown Dubai, UAE
We are currently seeking a highly skilled and experienced Head Hostess to lead our team at a prestigious restaurant located in Downtown Dubai. As the Head Hostess, you will play a vital role in creating a welcoming and exceptional dining experience for our guests. This is an excellent opportunity to showcase your leadership abilities and contribute to the success of a renowned establishment in one of Dubai’s most vibrant areas.
Responsibilities:
• Greet and welcome guests with warmth and professionalism.
• Manage and oversee the host/hostess team, ensuring smooth operations during service hours.
• Coordinate table reservations, seating arrangements, and waitlist management.
• Maintain a well-organized and efficient reservation system.
• Communicate effectively with the kitchen and waitstaff to ensure timely and accurate service.
• Provide guests with menus, answer inquiries, and make recommendations.
• Handle guest concerns, complaints, and special requests with tact and prompt resolution.
• Maintain a clean and organized host/hostess station and dining area.
• Train and mentor new host/hostess team members.
• Collaborate with the management team to enhance guest satisfaction and service standards.
• Assist in managing guest flow and optimizing table turnover.
• Monitor and maintain guest waiting areas to ensure guest comfort and satisfaction.
• Uphold the restaurant’s policies, procedures, and health and safety regulations.
Requirements:
• Proven experience as a Hostess or in a similar customer service role within a high-end restaurant.
• Exceptional customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Strong leadership and team management capabilities.
• Ability to remain calm and professional in high-pressure situations.
• Outstanding communication and problem-solving skills.
• Proficient in reservation management software and POS systems.
• Knowledge of dining etiquette and restaurant operations.
• Fluent in English; knowledge of additional languages is an asset.
• Flexibility to work in shifts, including weekends and holidays.
APPLY HERE
https://gulfcareerhunt.com/head-hostess-dubai-uae/