Customer Care Quality Lead

Hiring Customer Care Quality Lead (Arabic Speaking)
Work Location - Marina, Dubai, UAE
Contract: Permanent Contract
Requirement:
• Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring.
• Knowledge of quality assurance processes, metrics, and best practices in customer service.
• Strong communication skills are required to provide feedback, coaching, and training to call center agents and management.
• Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards.
• Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance.
• Develop and deliver training programs to enhance agent skills and improve overall quality performance.
• Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty.
• Proficient in using Excel and PowerPoint.
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https://gulfcareerhunt.com/customer-care-quality-lead-dubai-uae/