HR Project Delivery Coordinator/Manager

الوصف الوظيفي
The role holder shall ensure the delivery of our talent management services to meet the expectations of the client, building long-term relationships with key clients and working with the global support team to address the client’s concerns and complaints, and working with the business development team to identify further sales opportunities.
HR Projects Delivery:
Maintain day to day responsibility for the ownership and resolution of service management incidents which arise, coordinate for solutions and ensure they are aligned to client’s needs

Coordinate internally and externally provided services into seamless delivery of services

Act as an escalation point between the client and technical delivery to resolve issues

Proactively raise issues of non-compliance

Align closely with Senior Global Support Team member(s) and have oversight and influence over the on-boarding of projects into a Mentis environment to ensure sustainable, supportable service integration

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Service Improvement:
Acquire a thorough understanding of key customer needs and requirements with a focus on project delivery

Refine service delivery processes where appropriate to contribute to improved business outcomes

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Play an integral part in generating new sales that will turn into long-lasting relationships by working with the business development team

Participate in Post Incident and Implementation reviews to ensure that the customer perspective is included, and service improvements are clearly identified and owned

Collaborations with Global Support Team:
Work with the growing Global Support Team in the Sharjah and Bangkok offices, who will
Handle client enquiries by email, telephone and webchat.

Manage data entry on the company CRM and ticketing system (Salesforce).

Coordinate training events, marketing activities, webinars and travel arrangements for company employees.

Assist consultants / management with creating proposals using MS PowerPoint and Word.

المهارات
Qualification: At least a university degree or equivalent in business administration, marketing, psychology or a related field.

Experience: Minimum 2 to 5 years’ experience in project/service delivery and project coordination, ideally with relevant experience in leading HR projects delivery. Proven project management experience will be an advantage.
Ideal candidates should have:
Background in project management, service delivery and customer service; industry knowledge in human resources consultancy is a plus

Proven previous experience as key account manager or client relations or client delivery manager

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent English communication skills, writing and speaking.

Excellent problem-solving and negotiation skills

Experience managing a team and providing solutions based on customer needs

Excellent organizational skills and ability to deal ambiguities during project delivery

Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) and project management software

تفاصيل الوظيفة
منطقة الوظيفة الشارقة, الإمارات العربية المتحدة
قطاع الشركة دعم الأعمال
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الموارد البشرية والتوظيف
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 30 الحد الأقصى: 50

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/hr-project-delivery-coordinator-manager-3938112/