الوصف الوظيفي
General
Following company strategy and vision
Being aware of all in-store promotions, such as cashback, daily offer, credit facilities, activities etc.
Keeping all company information, including sales figures, strictly confidential
Ensuring sales staff follow all company rules and regulations
Following all company safety and security procedures
Representing the company in the best way possible at all times, whether on or off duty
Managing all the store management and ensuring their departments are run correctly
Driving an ethical and caring work concept
Having a sound knowledge of all store functions in order to be able to check them properly
Initiating, suggesting and operating strictly within budgets and reporting back to Head Office as required
Spending as much time on the shop floor as possible so as to be available to staff and customers alike.
Ensuring compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
Monitoring and evaluating staff performance and training needs
Training & coaching staff on store policies, department procedures, and job duties
Making daily store checklist & store tours in all section including the back store
Merchandise & Display
Ensuring that all display products are in good condition and ready for demonstration
Ensuring that all display products are priced and well-highlighted
Ensuring that no empty place on display
Recommending additions to or deletions of merchandise to be sold in the store
Ordering merchandise and supplies, or prepares requisitions to replenish merchandise
Reporting all non-syllable and old stocks to the product manager to take action
Marinating all products complete with its original accessories and packing
Duty Management
Planning and preparing, individual sales target, work schedules and assigns employees to specific duties.
Scheduling break periods, work hours, and vacations for all staff
Sending the work schedule to retail management on weekly basis or as required- Marinating records for staff pending day-off
Customer Service
Being constantly aware of customers and their needs
Ensuring that all customers, irrespective of nationality , age are treated equally
Acting as a main assistance in customer relations
Daily and weekly checking of all customer delivery reports
Daily and weekly checking of all exchanges and refunds
Assisting with special customer deliveries when necessary
Monitoring the customer feedback system from follow up calls and customer comment reports
Ensuring that every customer comment is answered promptly when necessary
Sales
Working according to Sales Plan.
Being the key driving force in ensuring optimum sales are achieved
Managing and leading staff in achieving their targets
Having an excellent and up to date knowledge of all products
Working with stock control to ensure optimum movement of stock including fast and slow movers
Communicating with Head Office about new products, display methods and general stock issues
Summarizing and forwarding the daily feedback from sales to Head Office
Administration
Working according to Admin Manuals
Checking daily sales and cash figures from the cash desks
Monitoring and checking the petty cash
Ensuring that daily collection is deposited to the bank or collector.
Reporting any discrepancy (Short or Excess) in sales collection on daily basis
Checking rejected credit transactions and follow with credit management
Checking & ensuring that all STOs are cleared and no pending transactions in the system on daily basis
Ensuring the validity of showroom licenses (i.e. sign board, promotion, bundle & etc.) and report any expired one to the head office immediately
Safety & Security
Working according to Safety & Security Manuals
Heading and being fully responsible for the store security and safety systems
Driving, implementing and following company security and safety policies alongside the Admin Manager
Personnel
Working according to Personnel Manuals
Along with Sr. Showrooms Manager /retail Manager, ensuring that the best staff possible are hired and trained for the company
Authorizing the payroll and budgeted overtime
Checking holiday schedules and pending day- off.
Signing of staff references and vacation
Working with admin to monitor sick leave
Assisting with annual and probationary appraisals
Pre-approving any and all disciplinary procedures
Management
Ensuring that correct staff disciplinary procedures are followed
Ensuring that all staff have received the correct documented training and their job descriptions
Carrying out competition checks and reporting back to the management team
Implementing correct management scheduling to ensure optimum customer service levels, including holidays
Strictly adhering to operating budgets
Reporting to the Showrooms Manager on showroom operations, performance and resource
Meetings
Arranging and attending the daily staff gathering in both morning & afternoon shift.
Holding meeting with staff to discuss performance, new promotion, communicate any requirement
Attending meeting & training at the head office when needed
المهارات
5 – 8 years retail management experience.
Computer literate
Powerful leading skills and business orientation.
Good communication and interpersonal skills.
BS degree in Business Administration or relevant field.
Customer management skills.
Strong organizational skills.
تفاصيل الوظيفة
منطقة الوظيفة الجهرة, الكويت
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
منطقة الإقامة الكويت
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/kuwait/jobs/showroom-manager-4308266/
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