الوصف الوظيفي
The Customer Service Representative handles direct communication with the customer; handling answer questions about the application or asking about the status of their order. It also involves direct communication with the operations and development team about issues that customers might be currently facing or have faced.
Requires a high school diploma (college degree preferred) or equivalent and 0-3 years of experience in customer service.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions:
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Call and follow-up with the operations team on customers’ orders
Resolve customer complaints via phone, email, chat or social media
Update customer’s information if they have made mistakes on their orders or addresses
Be able to explain and up sell customers into using one or more functions of the applications
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide customer feedback to the necessary teams; operations and development team
Go the extra mile to engage customers
Attempt to persuade customer to reconsider cancellation
Prepare scripts to resolve similar solutions quickly
المهارات
Fluent in both English and Arabic, speaking and writing
Knowledge of typical supermarket products and brands
Ability to Work Under Pressure
Excellent communication skills
Good problem solving skills
High attention to details
Be able to multi-task
Patience
Positive Attitude
People Oriented
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة الإنترنت/التجارة الإلكترونية; المبيعات; خدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الكويت
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
الشهادة الثانوية العامة أو ما يعادلها
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/kuwait/jobs/customer-service-representative-3766656/