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الوصف الوظيفي Education: Bachelor Contract Duration: Two Years Required Experience: · Minimum 2 years in the same field · Fluent in Arabic & English · Excellent in using PC & e-mail · Experience in coordinating delivery service in restaurants field · Experience in using Google Maps ( including finding addresses & entering customers coordinates in the system & sending customers locations to delivery drivers ) · Experience in using Customer Relationship Management programs ( CRM) المهارات · Coordination with delivery drivers & follow up them to deliver orders in specified time · Handle a large number of incoming and outgoing calls in a timely manner · Specify customers’ needs, clarify information, dealing with complains & problems, providing solutions & alternatives. · Answering calls , entering data & customers’ orders in Customer Relationship Management programs ( CRM ) · Dealing with customers’ inquires whether via phone or e-mail · Managing & solve customers’ complain تفاصيل الوظيفة
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