الوصف الوظيفي
Assisting patients and visitors by answering all their inquiries in regard to the services
Train, motivate, develop and support the new staff when it’s required.
Overlooking the day to day activities for the all the clinic team.
Dealing with staffing issues; conducting appraisals and performance reviews; and providing or organizing training
Ensuring that all the staff are following policies .
Manages and coordinates activities involved in scheduling VIP patients’ booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.
Responding to patient’s complaint in the hospital and trying to resolve it instantly.
Submitting an official complaint through the complaint database, following up with the concerned department and updating the patient for the complaint management outcome.
Meeting up with the patients to collect the feedback
Participating in the quality and management meetings to provide a data for the improvement of patient’s experience.
المهارات
Strong active listening, empathy, negotiation, conflict management, tact and diplomacy, mediation and problem-solving skills.
Demonstrated knowledge of Privacy and Confidentiality.
Excellent attendance and discipline free record.
Fluent in written and spoken English and Arabic.
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة المستشفيات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي مراقبة الجودة
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الكويت
https://www.bayt.com/ar/kuwait/jobs/patient-relations-officer-4267054/