الوصف الوظيفي
Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback.
Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.
Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
Educate healthcare professionals and employees on the varied ways to humanize a patient’s experience based on feedback from individual patients and their families.
Coach and delivers training for all staff and physicians on how to improve the patient experience
Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience
Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.
Prepare patient experience reports to influence practices aimed at improving the overall patient experience
المهارات
Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership.
Strong oral and written communication skills; as well as writing and editing skills
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة المستشفيات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي