Hospitality Operations Supervisor
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الوصف الوظيفي 1. Overall Responsibility for DAY TO DAY operations 2. Assist with the development of catering service levels and specifications for each of the hospitality & cleaning products in line with the concept of operations. 3. Assist with the research and analysis of the local and international markets. 4. Lead the hiring process and selection of candidates for designated venues in line with the personnel structure and recruitment plan. 5. Evaluate, monitor, and assist where necessary with the development of the Catering & hospitality Service Providers. 6. Direct, monitor, and review the venue teams to ensure that they complete their allocated tasks as part of the overall achievement of the business plan, 7. Monitor and manage designated set budgets to ensure that the designated Service Providers and other suppliers deliver scope within the pre-agreed budget. 8. Supervise and evaluate staff 9. Ensure supplies and equipment are adequate in quantity and quality 10. Handle customer complaints when necessary 11. Assist in pricing products or services 12. Assume responsibility of budgeting and monitoring expenses 13. Enforce adherence to regulations and quality standards 14. Ensure all records are kept properly and consistently 15. Review and prepare reports for senior management 16. Interview with clients and maintain a good relationship for any potential business 17. Ensure that all HSE Issues is recorded up to the Standard 18. Motivate the Staff Labors & Seniors to encourage them to more performance 19. Revise P & L and Forecasting Design the Annual Budget as per each contract المهارات 2. Hands-on experience in customer service or sales 3. Solid understanding of hospitality procedures and best practices 4. Knowledge of quality standards (e.g. ISO) 5. Proficient in MS Office and relevant software (e.g. ERP) 6. Excellent organizational and leadership skills 7. Outstanding communication (verbal and written) and interpersonal skills 8. Problem-solving aptitude BSc/BA in hospitality management تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/hospitality-operations-supervisor-4485260/ |
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