الوصف الوظيفي
Under the direct supervision, the call center operator answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.
Main Duties and Responsibilities/Performance Standards
Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
Route all calls to and from the call center.
Routinely checks the queue to monitor calls holding
Route all calls appropriately
Appointment confirmations
Booking appointments for all doctors and other services
Distribute change of physician schedule information; appropriately document the change
and re-schedule patients as indicated
Monitoring all schedules for errors or overbooking
Call or send SMS to patients that have missed their appointment
Out bound tasks (survey, follow up , EDD, Etc…)
Keep a record of the number of patients rescheduled for each doctor
Attend and participates in development programs
Participates in workshops and programs
Maintain certification where applicable and continue to improve skills
Review doctor’s clinic cancellation and reschedule all appointments
Cross train to other positions as needed
المهارات
Diploma or Bachelor Degree in any course
1 year experience directly related to the duties and responsibilities specified.
High proficiency in Arabic and Operational English Languages.
Computer literacy
Performance Competencies
Strong communication, listening and interpersonal skills.
Ability to interact, communicate and be helpful with people, often in stressful situations.
Skill in the use of personal computers and related software applications.
Ability to analyze and solve problems.
High skills in public relations and customer service
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة العيادات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الكويت
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
https://www.bayt.com/ar/kuwait/jobs/call-center-agent-4502387/
Printable Page 
Report Advertisement