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الوصف الوظيفي Responsibilities •Greet customer upon arrival •Establish eye contact with the customer with fully understand customer requirements (Rental / Lease) •Collect all relative information of the customer (Company / Individual) and all documents required to process the sale. •Fully adhere to Al Mulla Rental standard operating procedure (SOP) in relation to Rental / Lease / Corporate or individual customer or Visitors / Vehicle delivery / Service /Damages & Accidents ) •Opening / Closing of Contracts. To ensure all documentation duly completed and correct rates are applied and to make sure that customer fully understand the terms and condition. •In case of service, check the service type, arrange for replacement clean car, moving vehicles to garages and follow up on repairs and give back the original car to customer •Follow up with customers on payments. •Gather information and feedback from clients about their needs and comments and report the same to management. •Ensure that the counter is kept clean & tidy and house keeping is observed and personnel appearance is well maintained (dress code). المهارات Education Degree : Diploma Major : Diploma/Bachelor degree in any manner Experience Years of Experience : 2 - 3 Years Field of Experience : Precious experience in customer service preferred. Skills •Proficient knowledge of customer service, and standard office practices and procedures •Proficient computer skills •Good communication skills, both written and verbal. Preferably bilingual. •Good organizational skills. Other Requirements Gender : Any Age : 20 - 40 Years Preferred Language : Arabic, English Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm Salary & Benefits Salary : Attractive Salary Other Benefits : Incentive based on the target achievement Job Remarks No of Vacancies : 2 Job Country : Kuwait Nationality : Kuwait Career Level : Mid-Career تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/counter-agent-4651055/ |
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