الوصف الوظيفي
The Analyst - Quality Control & Enhancement will be specifically required to:
Identify, Implement and manage the Quality Control and Enhancement opportunity for Starlink across all the functions.
Deliver QC operational performance.
Participates in call monitoring quality standards.
Participates in pro-active analysis complaints and calls.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call centre staff on Supervisor request.
Business risk reduction.
Provides feedback to Starlink team as needed.
Conduct physical Stock Count within Retail Stores.
Conduct analysis on behalf of the Devices team to get market insights for New Devices.
Investigate product and service offerings of competitors
المهارات
2-3 years of relevant full-time work experience with minimum of 1 years of relevant work experience in the area of call monitoring system for Quality Management.
Wide knowledge of telecom business, services and technology.
Adequate knowledge of data collection methods.
Experience on customer care and call monitoring
Must Carry a Valid Qatar Driving License
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي البحث والتطوير
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3
منطقة الإقامة قطر
الجنس ذكر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
الشهادة دبلوم
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