Information Desk Clerk

الوصف الوظيفي
About the client:
Our client is a state-of-the-art academic medical centre that will function to the level of the highest international standards. Its clinical focus is on the specialty care of women and children.
Its Vision is: “It will be a beacon of learning, discovery and exceptional care, ranked among the top medical centres in the world”. Achieving this vision will encompass three essential activities: World Class: Patient and Family Centred Care Health Education Biomedical Discovery. It works closely with Weill Cornell Medical College in Qatar and Hamad Medical Corporation across all three activities to raise the standard of health and health care throughout the State of Qatar.
Role Purpose:
The Clerk - Information Desk provides outstanding customer service as a primary front-end contact. He/ she is responsible for welcoming and escorting patients upon arrival, assisting patients in clinic and lobby areas, assisting all other corporate customers (patient families, visitors, vendors and staff) in line with the guest services. The incumbent offers general information and endeavours to make each guest interaction a pleasant experience.
Role Duties:
Provides superior guest service by greeting all guests individually and pleasantly, with a professional demeanour and assists the guests/patients efficiently as stated by organizational policies.
Provides guests with verbal or written information about services, locations, choices and amenities
Emphasizes the importance and value of quality patient service impacting quality of care, medical treatment, and physical facilities at Sidra and ensures a positive experience during the patient/families’ stay at the hospital.
Assists patients and guests with finding ways around the hospital campus and workings of information kiosks.
Assists in escorting guests to service areas.
Locates and utilizes transport facilities as per the patient’s/guest’s condition.
Refers all guests concerns, complaints, suggestions or incidents immediately to the Supervisor so that service recovery may be implemented
Takes incoming calls from patients and assists with their questions.
Ensures telephone transfers are given the name and phone number to the destination department prior to dispatching the caller.
Uses telephone etiquette for incoming calls.
Maintains an organized and clean appearance in all work areas.
Attends and participates in departmental / facility projects and initiatives.
Adheres to the hospital’s standards as they appear in the Code of Conduct and Conflict of Interest policies
Adheres to and promotes the hospital’s Values
In view of the evolving needs and opportunities within the hospital, this position may be required to perform other duties as assigned and reporting relationships may vary.
Role Accountability:
Reports directly to Manager – Patient experience
Work is normally performed in an office environment
No or very limited physical effort is required
No or very little exposure to physical risk
Role Qualifications & Requirements:
Diploma in relevant field, preferably bachelor’s degree in hospitality management
1+ years customer service experience/guest relations experience, preferably 2+ years customer service experience/guest relations experience in a Hospital environment
Demonstrated ability to respond to guest questions and provide information on local attractions, events or activities
Demonstrated ability to clearly communicate in a culturally diverse population with respect and dignity
Demonstrated ability to prioritize duties and tasks assigned
Fluent in spoken and written English and Arabic
Proficient with Microsoft Office suite
High cultural awareness.
Knowledge of patient/family hospitality models and philosophies such as Disney and Ritz Carlton
Fluently speak other languages consistent with the population served.
*This role is for a limited contract of 12 months subject to renewal if possible
*If you don’t hold the requirements of the role mentioned above, please don’t apply
*Only shortlisted candidates matching the above description will be contacted.
*Role closing date 01st January 2020
المهارات
Customers Service
Guest Relations
Front Desk
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي إدارية
نوع التوظيف عقود
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 2
منطقة الإقامة الدوحة,قطر
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/information-desk-clerk-4136114/