الوصف الوظيفي
The Blue Group is a united business enterprise which consolidates the commitment to utmost quality, unparalleled customer service and continuous drive for innovation, which will significantly contribute to corporate growth and development through functional divisions. Under the Blue Group’s wing, business horizons will be expanded by introducing the following divisions: Sports, Food, Retail, Service and Fashion. Each division represents an industry where we can brandish our commitment to excellence, accrue significant revenues, while contributing to the growth of the particular industry in our own distinct way.
About your role:
You will be responsible for development, implementation and delivery of the customer engagement strategy. Your responsibilities will also include the blue tasks:
Develop the departmental budget and the operational budget and ensure strict adherence to it.
Manage the coordination of all customer communications activities ensuring compliance with corporate protocols and communications best practice.
Manage an effective relationship with external partners developing and implementing an effective strategy.
Manage internal stakeholder relationships across thereby delivering positive outcomes.
Sign off and approve publications and collateral from the customer communications team.
Leverage events/ initiatives to enhance the customer engagement.
Develop demonstrable links between engagement and their strategic goals.
Design, deploy, and evaluate effective and efficient engagement surveys.
Create an effective communication plan and provide content for various communication channels.
Identify and address issues and solutions related to customer engagement.
Work with cross-functional teams to identify unique division/location needs while balancing the overall purpose and requirements of the employee engagement strategy.
Employ, engage, develop and retain high quality people. Develop and embed a high-performance culture with specific focus on capability, effectiveness and productivity.
Take overall responsibility for people development initiatives and building up in-house capabilities for the employees across the group.
Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
Contribute towards development of talent for the division by providing subordinates with adequate exposure and growth opportunities.
المهارات
About you:
About you:
Bachelor’s degree in Marketing.
Post-graduate qualification in Business Administration from an internationally recognized business school is preferred
8-10 years relevant experience with at least 4 years in positions with managerial responsibilities
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة السلع الرياضية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 8
منطقة الإقامة قطر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/customer-engagement-manager-retail-4182955/