Dispatcher / Logistics Manager

الوصف الوظيفي
we have an exciting position for a Dispatch Manager to join their delivery operation. This is a permanent position and is located in Qatar. In this role, you will have the opportunity to optimize the Dispatch and fleet functions across the Qatar delivery business and deploy sustainable and practical Dispatch solutions. Your solutions will ensure the optimal cost to serve, excellent customer service, legislation compliance, and visibility of service delivery. The Dispatch Manager will ensure workplace health and safety requirements, including Chain of Responsibility (CoR) are maintained and that the agreed targets for customer service are achieved. This role is for an experienced Dispatch Manager looking to grow their career in delivery service. You will have the opportunity to manage, develop, grow and provide extraordinary service while working in a supportive and innovative environment.

Responsibilities:

• Supervise the dispatch of products delivery

• Oversee the handling, dispatch and distribution for all outbound orders from the online ordering system within the agreed service levels

• Liaise with and maintain the relationship between motorcycle riders and the customers, to ensure customer service is a priority and maintained at the required levels.

• Oversee and implement processes or minimize shrinkage in the dispatch area.

• Ensure activities uphold all Chain of Responsibility requirements.

• Identify and recommend areas of improvement, establish innovative or adjust existing work procedures and practices to optimize efficiency of the dispatching process and customer service

• Supervise staff providing feedback and managing performance issues

• Train new and existing employees when required

• Develop and Maintain an Efficient Workflow

• Keep Records of Employee Productivity

• Maintain Relationships With riders and customers

• Prepare and Deliver Regular Reports to Senior Management

المهارات
Requirements:

• Documentation

• Data entry

• Telephone

• Listening and verbal communication

• High energy level

• Dependability

• Multi-tasking

• Emotional control

• Reporting

• University degree or diploma

• Prior customer service experience may be preferred

• Experience in dispatching management of delivery service is preferable

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 10
منطقة الإقامة قطر

https://www.bayt.com/ar/qatar/jobs/dispatcher-logistics-manager-4199193/