Bodyshop Advisor (Automotive, Bilingual - English, Arabic)
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الوصف الوظيفي • Obtain customer & Vehicle data and review vehicle history. • Greeting the customer in a timely manner. • Answer customer calls in timely Manner. • Provide Accurate and complete written cost estimates of labor and parts after inspecting. • Liaise with insurance companies and get the approvals in a timely manner. • Notify Team Leader of Incoming work. • Check on the progress of repair whole day of all the Job cards created. • Write up customer’s vehicle problem accurately and clearly on the Job card. • Contact customers/insurance if any changes in the estimate/Job card need to be done and advice those on the reason for change. • Obtains customers signature on repairs orders and provides customer a copy of the same. • Maintain Professional appearance. • Keep work area clean. • Carry out temporary assignments given by the managers as required. • Maintain high customer satisfaction. • Ensure final inspection has been carried out before delivering the car to the customer. • After the service of the car initiate the invoice process. • Personally hand over the car to the customer and ensures the customer’s satisfaction is met. • Explain the complete work done by the Bodyshop team and also the charges for the customer if any as Insurance Excess etc. • Ensure customer vehicle is clean and tidy before the delivery of the car. Customer Satisfaction, Job Cards, Follow Up, Work Related Follow Up, Insurance follow –up Up-Dates, Work Place Appearance, Physical Appearance & Work Environment Harmony. المهارات تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/bodyshop-advisor-automotive-bilingual-english-arabic-4203532/ |
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