Technology Support Engineer
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الوصف الوظيفي 2 Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc...). 3 Prepare & write knowledge base articles and other documentations 4 Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with minimal service interruption. 5 Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required 6 Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs). 7 Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely manner. 8 Manage and participate in projects related to the section as needed. المهارات • Troubleshooting and Problem Solving Skills Knowledge: • English and Arabic • IT Hardware and Software • IT technologies, networking and various operating system setup, configurations and technical support skills Abilities: • Able to provide technical support to end user quickly • Able to work under pressure • Able to work in assigned shifts • Able to multitask • Able to provide Remote Support • Adaptability and flexibility تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/technology-support-engineer-4255220/ |
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