IT Operations Senior Engineer

الوصف الوظيفي
As an IT Operations Senior Engineer, you will be managing a full scope of CMS requirements and End-to-End Service management team activities; as well as assessing the commercial impact of service interface changes on the business. Major applications impacted are Oracle CRM, BRM and Data warehousing reporting.

You will be responsible to:

Use, adapt and develop recognized ITIL conformant processes and tools, according to the commercial and governance needs of specific programme obligations and contractual requirements
Lead varied End-to-End Service Management teams within an IT operations framework
Work on large propositions where management of other End-to-End Service managers is required
Be competent with the knowledge and/or experience of governance and control of benefits-driven projects
Identify and address underlying service problems across our company’s IT network in order to improve the customer experience
Ensure that everything we do is delivered Right First Time from the customer’s perspective, at the time that they want it
Maintain quality in business as usual activities, whilst driving transformational change
Be a subject matter expert within their field in the E2E Service Management Lifecycle & Specific domains
Maintain effective Service Management communication plans Maintain database of Known Errors and Workarounds
Mentor new members of the team, and train them.
End to end technical management of incidents
Act as a bridge between the Business and the Service Management function, contributing to the major incidents and resolution
Taking ownership to contact both internal and external partners as per defined process and escalate any issues with resolution
المهارات
Apply if you have…

Bachelor’s Degree in Engineering preferably in Telecommunications
Minimum of 10 years of work experience in IT Operations in Technology service management
Good knowledge of OSS/BSS (CRM/BRM/ASAP/AIA/UIM) applications
Expert in Oracle BRM, fraud management systems and Data warehousing (Mandatory)
Knowledge of OSS (OSM/UIM/ASAP) & telecom IT architecture
Knowledge of BSS (CRM/BRM/ASAP/AIA/UIM)
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 8
الجنس ذكر
الجنسية الهند
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/it-operations-senior-engineer-4278013/