Sr. Unified Communication Engineer

الوصف الوظيفي
Job Purpose:

To implement and support Cisco based IP Telephony & VOIP solutions and to ensure that operating requirements are met in line with the needs and mission of the company.

Duties & Responsibilities:

Takes active responsibility for installation, configuration and administration of CUCM, Unity, Presence and IPCC versions 7, 8 and 9 and Call Manager Express
Takes responsibility for configuration and administration of ISR Routers (Voice gateways)
Handles TFTP, TOMCAT Service, Monitoring, File Management, Certificate Management, Feature service administration.
Follows up for back-up and restore procedure.
Provides daily support for IPT.
Mentors, trains & develop juniors and coordinate their tasks.
المهارات
Call Manager (Server, NTP, Region and Device pool, LDAP Integration, SRST
Enterprise and Service parameter, License reporting.
Call Routing (Route pattern/route list/route group, Hunt pattern/hunt list/hunt group, Partition, Calling Search Space, Application/SIP Dial rules, Forced Authorization Codes, Call Park/ Call Pickup/Pickup group, Meet me configuration
Dial plan/route plan administration, Translation Patterns, Transformation pattern/profile.)
Media Resources (Conference Bridge, Transcoder, Music on hold, Media resource list/Media resource group, Voice Mail, VPN.)
Devices (CTI Route points, Gateways (H.323 and MGCP), Trunks (SIP Trunk), Remote Destination and Remote Destination Profile, Phone Button, Soft key, Phone services, SIP Profiles, Feature control policy, Recording Profile, IP Phones (9971,7975,7945,7937,7942,7911,7925 and Soft Phones)
End User Administration (End user administration, Application user ,User role assignment, Bulk adding/removing/updating, Voicemail configuration, Enabling voice recording, CSS, ,Single Number reach, Call forwarding, Shared Line, Simultaneous ring.
Gateways (H.323 ) (ISR CLI Configuration, IOS up gradation, Serial/Ethernet/Controller Interface configuration Serial/Ethernet/Controller Interface configuration, Voice service configuration (Security, fax protocol), Codec configuration, Dial-peer VoIP, Dial-peer pots ,Translation Patterns, IVR Application configuration, Debugging.
Unity and Presence (Exchange Integration, Single Inbox, Port Configuration, Auto Attendant, PIN Management, Capabilities assignment, Soft Phone (Jabber and Personal Communicator).
Contact Center (Script Management, Application management, IVR
Resource Management, Desk Flow Configuration, Contact Centre Agent/Group Configuration, Music on hold, Desktop Agent, Scheduler (Working hours/Closed/Holidays),Database Integration.
Zoom Call Recording and Right Fax (Recording Profile, Recording Pattern, User Creation, Restoration, Partition/Route Pattern Configuration)
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات; الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي الهندسة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة; البحرين; الكويت; المملكة العربية السعودية; عمان; قطر
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/qatar/jobs/sr-unified-communication-engineer-4421382/