Regional Engineering Manager - KSA & Bahrain

الوصف الوظيفي
Reporting into the Regional Director KSA and Oman, the Regional Engineering Manager - KSA & Oman, will support the regional and country management team by taking overall responsibility for the engineering function within the region. The job holder will strive to continually improve our customer experience whilst ensuring technical compliance. The role will be split into two areas of primary responsibility:

1. KSA: Full responsibility for the day-to-day running of the KSA engineering department (including but not limited to depot engineering, mobile engineering, 3rd party services and operations)The Service Manager will lead the team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot and operational focus.

This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. The role holder will also develop and implement plans to ensure that projects and repairs are delivered on time and on budget.

The Service Manager will also play an active part in strengthen our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. They will also support the wider business teams by identifying opportunities for additional, repeat or new business.

Within the 3rd Party Maintenance business the Service Manager will provide guidance on pricing and service level requirements to ensure the business achieves its profitability and SLA targets. They will ensure required performance trackers are completed measuring utilisation and costs.

This is a hands-on role working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required.

2. Bahrain: To provide support to the Region and oversight of the in-country Service ManagerTo provide support in all aspects of the Engineering function, and improving the quality and reliability of the fleet, sharing best practice and providing leadership and support the country’s engineering team.

Responsible for ensuring engineering systems, process and operating procedures are aligned and in compliance with Group requirements – safe, effective, efficient and compliant with all local territory statutes. Working closely with Country Service Managers/Coordinators across the GCC to maintain and enhance the standards of quality engineering and reliability set by the Group Executive.

As the central facilitator for technical engineering in the KSA and Bahrain region you will provide support and guidance for the technical discipline across both countries. As a key member of the Middle East Technical Forum you will support the long-term technical strategy of Rapid.

You will support advancing the proposition we can offer our customers in terms of service quality and technical capability. You will ensure accurate data capture and providing reports on engineering performance and bespoke reports as required.

Provide Technical/Engineering leadership and support across KSA & Bahrain striving to continually improve our customer experience while ensuring Engineering Quality Management Systems are adhered to.

Lead the KSA & Bahrain regional Technical Services function, ensuring that customers receive the best possible response and the Management Information (MI) output is accurate and relevant

Be an ambassador for Health & Safety and to ensure compliance for quality, health and safety relating to engineering in coordination with the local county leads

Develop and lead regional strategies to reduce machines under repair, improve PDI’s & drive down