الوصف الوظيفي
Job Summary
American Academy Saudi Arabia is looking to immediately hire qualified Customer Solutions Analysts (IT Industry Specialist) for an immediate 6-month contract deployment in Saudi Arabia.
Contract Duration
6-month contract with possibility of extension or renewal
Immediate Start Date
Job Description Overview
Summary/Objective
The Customer Solutions Analyst will be responsible for working directly with customers to understand and analyze their problem, working with a solutions architect to define the optimal solution, managing the solution through development and implementation, and maintaining a relationship with the customer by providing updates and walkthroughs as needed.
Essential Functions
The role will be responsible for working directly with customers to understand and analyze their problem, working with a solutions architect to define the optimal solution, managing the solution through development and implementation, and maintaining a relationship with the customer by providing updates and walkthroughs as needed. The Consulting Analyst will be guided by the Knowledge Modeling process, which will help ensure that engagements run consistently, smoothly, and focus on accelerating business value to our customers.
Customer engagements will involve the analysis of specific business problems, which may span multiple divisions and involve several sources of data, including which include business databases, log files, and/or documents. The Consulting Analyst is not expected to be a domain expert in every engagement area but will need to perform preliminary research to have a general understanding of the problem domain, so that they can provide intelligent suggestions, with a vision of the big picture, as our customers often focus on the immediate problem without seeing how things connect together.
Throughout the solution development process, the Consulting Analyst will need to work with multiple internal teams to ensure that the project is completed on time, while meeting/exceeding the expectations of the customer. This requires elements of project management to schedule meetings and time of shared resources.
This is a role that inherently deals with ambiguity, so the Consulting Analyst must be comfortable working with a standard framework, but willing to proactively learn and help move projects forward even when dealing with uncertainty.
Must be able to travel. Based on the customer location, travel up to 65% may be required.
Salary & Benefits Details
Tax-Free Base Salary of 20,000 SAR per month ($5,325 USD)
Private furnished accommodations
Free monthly utility bills included with accommodations
Free daily transportation to/from office or option for company rental car
Two-way return airfare tickets - beginning and end of contract
Paid visa with hotel and meals provided during visa processing
Emergency Medical Coverage
المهارات
Required Experience
• Successfully demonstrated solution design with multiple teams and stakeholders
• A skill set in data modeling including data transformations, joins, queries primarily for data reporting, BI, analysis or integration projects
• Program management capability is required to define the customer solution, and to manage several projects simultaneously
• Passion for solving complex business problems
• Strong written and verbal communication skills are necessary to participate in customer workshops, and to translate the project requirements to internal teams
• 2-5 years of experience as analyzing complex business problems and defining effective customer solutions
• Demonstrated success as a Project Manager
• Experience working with multiple teams for a final deliverable
• Interest in machine learning and data science
• Excellent communication skills required to work closely with customers
• Ability to build relationships with the customer contact
• High performing team member demonstrating multi-tasking capabilities
• Self-starter who can acquire knowledge without close supervision
Preferred Experience
• Experience working directly with external customers is heavily preferred
• Knowledge or experience with SQL or another query language
• Experience with agile methodologies
• Working knowledge of Jira
• Preferred Big Four consulting experience
• Ability to mock up reports/user interfaces
• Experience with Tableau, PowerBI, or other BI tools
• Working knowledge of statistics and experience with software such as R is desirable
• Programming abilities such as Python, Java, are desirable
• Ability travel
تفاصيل الوظيفة
منطقة الوظيفة الدمام, المملكة العربية السعودية
قطاع الشركة التعليم، التدريب، المكتبات; خدمات الدعم; الموارد البشريّة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف توظيف مؤقت
الراتب الشهري $5,000 - $6,000
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 27 الحد الأقصى: 58
التعليم
Information Systems, Information Management, Math, Computer Engineering, Statistics or related
https://www.bayt.com/ar/saudi-arabia/jobs/customer-solutions-analyst-it-industry-specialist-3869647/
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