Service Advisor
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الوصف الوظيفي Receiving and handling customers and ensure that satisfactory repairs are done as per customer’s demand with coordinate of W/S staff to achieve targets in area of sales & customer’s satisfaction and customer’s retention by adhering company values. Knowledge After Sales and Marketing: Basic knowledge of principles and methods in promoting and selling products or services. This includes basic marketing strategy and techniques, product demonstration and after sales control systems. Basic automotive knowledge and experience. Automotive Engineering knowledge. Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English & Arabic Languages: Basic knowledge of the structure and content of the English and Arabic languages including the meaning and spelling of words, rules of composition, and grammar. Responsibilities: Assist in the center’s achievement of Net Sales, CSI, NPS and increase customer retention through demonstrating professionalism during the customer engagement activities. Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle. Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts. Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions. المهارات After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent. Should have automotive and technical knowledge (pre-diagnostic questioning, trouble-shooting, etc) Good Communication Skills: (Listening and Questioning) Proven ability to communicate and determine customers’ needs and to sell the dealership’s parts and service capabilities based on features, advantages and benefits. Inter-Personal Skills: Should possess high level of people handling with ability to analyze and identify the complex nature of the problem. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations. Time Management: Managing one’s own time and the time of others. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/service-advisor-4260768/ |
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