Helpdesk (BMS Operator) - Thuwal
Propel Consult
الوصف الوظيفي
Job Description:
The company:
Our client is one of America’s leading consultant companies with over 25 years of experience in providing professional and technical services positioned to design, build, finance and operate infrastructure assets around the world.
Responsibilities:
To act as the first point of contact. This involves operating and maintaining a call center. To sure a professional, effective and customer focused interaction with all internal and external customers.
Ensuring a prompt, accurate and courteous response to customers’ requests received either telephonically or electronically.
Provide required information to customer enquiry
Receive accurate data input when logging and updating a task into Help Desk System.
Receive and escalate customer complaint
Conduct customer survey
Escalate complaints as and when needed
Provide a seamless service and process between the help desk system and individual operations
Provide accurate and up to date information to end users.
Monitor, control and maintain the operations of the Desigo Insight Building Management System (BMS) at the Central station and proactively provide intervention to diagnosis, probable faults and interruptions to service.
Competencies:
Excellent Communication skills (written and oral) in English and Arabic.
Ability to work under pressure and without supervision
Computer Literate
Good decision making skills
Able to work in shifts (24/7 operation)
Accuracy and attention to detail
Customer focused.
Qualifications:
High School Diploma or Higher
Experience:
One or two years’ experience in Helpdesk / Call Center / Customer Care
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