Sr. IT Support Specialist

الوصف الوظيفي
-Provide first-level technical support to assigned users, both remote and on-site. Assist users with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers.
- Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
-Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
-Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
-Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
-Apply diagnostic utilities to aid in troubleshooting.
-Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
-Identify and learn appropriate software and hardware used and supported by the organization.
-Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
-Test fixes to ensure the problem has been adequately resolved.
-Administers servers and network equipment.
-Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
-Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
-Maintains system capability by testing computer components.
-Maintains historical records by documenting hardware and software changes and revisions.
- Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
-Contributes to team effort by accomplishing related results as needed.

المهارات
-Thorough knowledge of hardware and software configuration & troubleshooting on Windows and Macintosh system.
-Microsoft Office 20xx, 365 applications, IMAP, POP3, and TCP/IP, installation and troubleshooting of peripheral devices.
-Strong verbal and written communication skills.
-Strong organizational skills and an excellent customer services attitude are a must
-Critical thinking skills required.
-Ability to effectively listen to resolve difficult situations.
-Proven ability to create training documentation & mentor junior team members.

تفاصيل الوظيفة
منطقة الوظيفة الشرقية, المملكة العربية السعودية
قطاع الشركة النفط/الغاز
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي
التعليم
IT

https://www.bayt.com/ar/saudi-arabia/jobs/sr-it-support-specialist-3851243/