AX Technical Support
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Provide first line technical support including incident/problem identification, resolution and escalation. Assist the System Administrator with proactive root cause analysis and problem resolution. Trouble shooting Computers, basic network problems, and other system applications etc.. Ensure that all systems, server, internet and email are working properly. Use the Helpdesk system to log, update calls and prioritize work load. Organize and prioritize own workload. Plan and manage routine repairs/upgrades to equipment. Undertake regular system testing/adaptation/installations. Ensure inventory of all hardware and software is maintained and documented. Ensure the Asset Management database is maintained and updated at all times. Ensure all major issues are escalated to Superior IT staff. Cleaning and maintenance of printers and scanner equipment as required. Develop, create and maintain computer systems, user IT accounts, create reports, maintain desk top packages and computer hardware. Assist users as and when required. To assist in the other areas of the I.T. Department as required |
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