الوصف الوظيفي
Function: Terminal Services
Department: Passenger Services
Job Title: Customer Service Agent
Location: Riyadh Station
JOB DESCRIPTION
ROLE PURPOSE
The role holder is responsible to provide all necessary help and support to passengers as required by customers which may include check-in, baggage processing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints to achieve customers satisfaction.
ROLES & RESPONSIBILITIES
Operational
1. Provide direct customer services, including check-in, seat assignment, baggage checking, excess baggage collection, documentation and travel permission checks, passenger handling, re-routing, and the coordination of activities in the terminal with concerned departments.
2. Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
3. Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
4. Always maintain the highest standards of safety and security in alignment with SGS’s safety and health regulations.
5. Knowledge of customer service including assisting customers with hotel reservations, ground transportation, catering, local attractions/activities, and other functions that will be helpful to the customer.
6. Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations.
7. Resolve customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
المهارات
Minimum Education
• Bachelor’s degree in a relevant field
Years of experience
• 0-2 years of relevant experience.
English Level: Intermediate
COMPETENCIES
Behavioral competencies
1 Customer Centricity
2 Service & Quality Orientation
3 Problem Solving
4 Planning & Organization
5 Accountability & Responsibility
6 Effective Communication
7 Collaboration & Teamwork
8 Self-Motivation & Resilience
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة --
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-agent-riyadh-station-4323247/
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