Application support officer

الوصف الوظيفي
Role:

Work to assist in implementation and support of applications related to Sales Force Automation, iTrack, Oracle Order Management, Siebel CRM, Oracle Incentive and Compensations, e-forms and any other application which will be used for sales operations. Provide support to all the Sales related applications both HHC and back-end to ensure smooth sales operations. Handle, track assets issues, receipts, storage and servicing of hardware equipment used by sales operations team.
Accountabilities:

The responsibilities of a Sales Support Officer are as follows

Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg.
HHC applications
Order Management
CRM
Roadnet
Incentives and Commission
Keep track of IT hardware used by the sales team (Eg. HHC, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.
Coordinate with internal servicing team and supplier for the Hardware repairs.
Ensure HHCs are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.
Responsible to keep documentation for asset’s finance auditing.
Work as interface between BTD and sales department to resolve issues and communicate new business requirements.
Act as first point of contact for all issues related to BTD for operations team linked to order to cash cycle.
Should take initiatives to resolve sales user issues. Coordinate with BTD team to resolve the user issues with minimum loss of business.
Measures:

Regular Duties/Major Responsibility: daily – Zero loss of sales due to the issues in application and hardware availability.
Regular Duties/Major Responsibility: monthly – ensure smooth and timely period closure.
Regular Duties/Major Responsibility: Yearly – ensure satisfaction on all service request as qualitative implementation of solutions / projects as per SLA.
Job context

Scope: Deals with the testing of new application, fault finding and roll-out.

Provide support to ensure smooth business operations in ISELL eg. HHC application Tellsell, Siebel CRM, ADSD/Presell and Order Management

Contextual Factors :

Ensure that all assets (HHC, PRINTERS, DATA SIM) handover are documented and tracked
Ensure that all invoices and orders are sync from HHC to Oracle / ISell system
No discrepancy in inventory reconciliation.
المهارات
Communication and working relationships:

Internal:

Effectively communicate with stake holders, coworkers, peers, and management through written and verbal communications.
External

Effectively communicate with External Implementation and support consultants through written and verbal communications.
Competencies/ Abilities:

Demonstrate good knowledge on any related sales applications
Demonstrate good knowledge on configuration and usage of Hand Held equipment and Printers
Demonstrate strong understanding of sales cycle in CPG industry
Demonstrate good Analytical & problem solving skills
Should possess technical knowledge to guide developers to build custom objects.
Demonstrate sufficient Written and verbal communications
Logical thinking, Self-confidence and innovation
Willing to work on shifts and travel to remote locations as and when required
Demonstrate good knowledge on implementation methodology
BS in Computer engineer, Master in computer is an advantage
Experience: at least 3 year in supporting Sales solutions and sales Hardware management
Skills : Oracle apps, Oracle / SQL Data base query techniques, Testing procedures

تفاصيل الوظيفة
منطقة الوظيفة الشرقية, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/application-support-officer-4439336/