Service Delivery Specialist - CPE Tech
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الوصف الوظيفي About the Role: The Specialist II CPE Technician position exists within Windstream’s Service Delivery organization and is primarily focused on supporting new network service installation as well as the ongoing support of established customers in the repair cycles. In this role, the Technician is responsible for providing a high level of internal customer service and real-time support. This position acts as an internal escalation point for internal customer needs as well as providing technical documentation and training as required. This position will also perform quality assurance analysis and participates in special projects as required. In managing the aforementioned processes, the Technician is also responsible to first maintain a high level of professionalism in any outbound communication and ensure necessary records and order updates are maintained in the Windstream back-office systems. What You’ll Do: Configure any type of equipment that we offer to our customers Do You Have? Strong oral and written communication skills Even Better: Understanding of T1 and DSL loop technology, relative makeup, common applications, circuit composition, installation/repair process, and fault isolation procedures a plus Our Benefits: Medical, Dental, Vision Insurance Plans About US: Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Minimum Requirements: High School diploma or equivalent and 4+ years’ experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. Job Requirements Minimum Requirements:High School diploma or equivalent and 4 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/service-delivery-specialist-cpe-tech-64816965/ |
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