Collaboration Consultant

الوصف الوظيفي
Collaborate with solution experts to develop and deploy secure solutions.
Exceptional integrity, outstanding communication skills, and strong interpersonal skills are critical traits.
Proven Expertise on Cisco and Genesys contact center products.
Skilled in designing contact center architecture to meet AL RAJHI BANK specification.
Interface with management and vendors to develop and implement new contact center solutions to meet business requirements.
Build the contact center solution to meet Multi-site datacentre design, migrations and buildouts with disaster recovery planning and implementation.
Design and manage the rollout of various contact center scenarios with necessary capacity planning, performance tuning, and configuration optimization.
Solve unique or complex problems that have a broad impact on the business. Take a broad perspective to identify innovative solutions.
Analyze business requirements to develop technical contact center solutions and their framework.
Design, test, and inspect contact center systems.
Perform contact center modelling, analysis, and planning.
Develop technology roadmaps.
Develop test plans, implementation plans, and project timelines for various projects.
Determine production direction.
Assess vendor development/test strategies.
Solve complex problems with many variables.
Framework Routing & Reporting Foundation
Framework Routing & Reporting Operations
Framework Routing & Reporting Administration
Framework Routing & Reporting Foundation
E-Services Foundation
E-Services Administration
Gathering Business requirements
Design new business routing needs
Design new solutions for the contact center
Enhance the routing in a better way to satisfy the customers.
Perform integration with 3rd party applications.
Check for newest Genesys systems that suits the contact center and build it.
المهارات
Minimum 10-15 Years hands-on experience and have multiple high-end Cisco & Genesys Contact Center.
Several of the most notable certifications for Cisco & Genesys Contact Center:
✓ Collaboration CCIE

✓ E-Services 8.5 Consultant

✓ Interaction Recording 8.5

✓ Workforce Management 8.5

Proficient with Cisco Unified Communications Manager (CUCM) and Unified Contact Center Enterprise (UCCE).
Experiences (>2 years) in Java standard JDK1.8 & Python.
Knowledge with Spring Framework.
Be familiar with python web frameworkflask or django）.
Knowledge of Database like MySQL, PostgreSQL, MongoDB，Redis and cache technology memcached.
Experience in Linux, Docker or Openstack.
Knowledge of Agile developing methodology & GIT CI/CD.
AWS certification. Associate or Expert
Experienced with implementing Cisco collaboration solutions.
Ability to multi-task, self-start, work in a fast-paced team environment and work independently while maintaining outstanding communication skills.
Experience designing contact center solutions to meet AL RAJHI BANK requirements.
Experience creating customer requirements for designing custom contact center solutions.
Be able to demonstrate your ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of complex network issues.

تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 8
الشهادة بكالوريوس/ دبلوم عالي

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