Contact Center Agent

الوصف الوظيفي
1. Handle Inbound, Outbound, Customers Emails, Live chat - Including surveys, tele sales or telemarketing activities, Social Media interactions and other ways of communication as required.
2. Answer the calls within the time which will be specified according to the business need.
3. Update customers’ information on the system used (New and Existing customers) and document all calls information according to standard operating procedures.
4. Follow up on customers whenever needed (Call backs).
5. Build customer interest in the service and the product if required (Upselling).
6. Respond to customers’ inquiries and complaints accurately and within a certain time frame and give advices to the customers about the possible remedies or solutions regarding their problems.
7. Keep customers’ data confidential.
8. Adhere to SHIFT Inc. values and rules (Which will be explained by the training team).
9. Achieve the requested KPIs “Key Performance Indicator” monthly.
10. Adhere to login time without any lateness, unless there is approved excuse from the Supervisor.
11. Adhere to break/shifts schedules unless there is approved excuse to create any changes from the Supervisor.
12. Adhere to any kind of process/ exercises of the customer’s experience that will be provided.
13. Adhere to Any mandatory trainings ( internal / External ) provided from SHIFT Inc.
14. To adhere to any assigned tasks from the organization that may be required in the future
المهارات
Previous experience in a customer service
communication skills
Bachelor degree, diploma or High school degree
Flexible to do night shifts
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة النقل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
الجنس ذكر

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/contact-center-agent-3966662/