Call Center Agent

الوصف الوظيفي
Managing large amounts of inbound and outbound calls in a timely manner
Identifying customers’ needs, clarify information, research every issue and providing solutions
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed
Making sales or recommendations for products or services that may better suit client needs
المهارات
Requirements
Strong phone and verbal communication skills along with active listening
Previous experience in a customer support role
Familiarity with CRM systems and practices
Ability to multi-task
Costumer care skills
Qualifications
Diploma or Bachelor in an equivalent flied
Professional fluency in English and Arabic language
Previous experience in a customer support role
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 6
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة جدة,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 23 الحد الأقصى: 30

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/call-center-agent-4086718/