Call Center Officer

الوصف الوظيفي
· Support and provide superior service via phones, e-mails and faxes as a receiver and caller
· Use questioning and listening skills that support effective telephone communication.
· Use an effective approach to handle special telephone tasks to communicate with cardholders and providers.
· Understand the impact of attitude in handling calls professionally
· Effectively deal with job stress, angry callers, and upset customers
· Use the most appropriate way to communicate with different behavior types on the telephone.
· Apply the elements of building positive support with different types of customers over the phone.
· Apply the proper telephone etiquette to satisfy various customer situations.
· Apply appropriate actions to effectively control a telephone call.
· Identify voice skills and how to enhance a good telephone presentation.
· Early detection of abuse and fraud.
· Follow up policy notification with providers when required.
· Meets commitments to customers and maintain higher customer satisfaction level with less complaint.
· Calling members for courtesy calls and submit weekly report.
· Verification calls to members, if applicable.
· Arranging booking for members when required
· Save all callers mobile numbers in the system to guarantee data are updated.
· Entering brief data for each call in the system to maintain the quality and future reference.
· Coordinate with MCC to control high cost cases by follow up with the providers.
· Any other duties assigned by the direct superior to enhance the customer care quality.
المهارات
· Good communication Skill in Arabic & English
· Attention to detail.
· Interpersonal and communication skills.
. Problem solving skills.
· Ability to operate effectively with people at all levels of the business.
. Negotiation skills.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة التأمين
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة جدة,المملكة العربية السعودية
الشهادة دبلوم

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/call-center-officer-4085710/