الوصف الوظيفي
WE ARE LOOKING FOR FRESH GRADUATES for Jeddah and Dammam offices.
COMPANY SUMMARY
Morgan International is a global leader in professional training and has been established in 1995. Headquartered in Beirut, since 1995 Morgan has helped over 80,000 individuals across the globe in achieving their career goals. Morgan has been dedicated to cater to the needs of graduates, professionals in their early career stages and career shifters. Morgan offers various professional certification and diploma programs across finance, accountancy, human resources, marketing and logistics fields.
Morgan currently operates across 32 locations worldwide with offices in Canada, Europe and the Middle East.
POSITION SUMMARY
The Operations Specialist is the primary point of contact with candidates following their registration.
The Operations Specialist handles the class management including but not limited to schedules, instructors’ allocation and evaluation, candidates’ attendance and passing rates. In addition, the Operations Specialist provides candidates with high level of customer service to help them complete their memberships, evaluations and exam application processes.
The Operations Specialist is responsible for maintaining and nurturing the relationship with the candidates and gather timely feedback on their passing rate until they become part of Morgan International Alumni.
Key Responsibilities
· Prior to each term, meet with the team and set live courses schedules. Keep schedulesupdated on the system to reflect amendments, cancellation, rescheduling
· Working with operations department to allocate instructors to lectures. Ensure the right instructors are delivering the right courses.
· Monitor instructors’ performance and delivery styles, gather feedback from candidates on their overall satisfaction with the instructors. Provide Operations department with ongoing feedback and improvement suggestions.
· Calculate instructors’ fees, issue instructors payments and ensure they are paid on time
· Ensure each instructor has updated agreements, CVs, pay rates, and evaluation forms on MRM
· Ensure each candidate signs on the enrollment agreement and is aware of and understand its content prior to the registration
· Follow up with the administrator and make sure candidates’ attendance records are being input on the system in a timely manner.
· Monitor candidates’ attendance, call and follow up with candidates
· Provide candidates with a friendly and supportive environment; maintain outstanding standards and solid technical knowledge along with other components of student service
· Stay in touch with candidates after the courses end. Ensure proper follow up and visibility on students’ completion rates and passing rates
· In coordination with the operations department and under the direct manager’s supervision handle candidates’ complaints proactively. Resolve complaints taking into consideration candidates’ satisfaction, word of mouth and Morgan’s policies and procedures.
· Provide high visibility and constant reports to the team on candidates ‘attendance, completion rates, passing rates, instructors evaluations and ratings along with any other needed information
· Attend conferences, events and job fairs within the territory to promote Morgan International and to develop leads
· Collaboratively work in a team, provide visibility and help, share ideas, activities and suggestions
المهارات
Qualifications
Knowledge and professional experience:
· Students or fresh graduates
· Experience in customer service is a plus
· Knowledge of Microsoft Office
Educational Requirements:
· Currently enrolled in Bachelor’s degree or graduate
Competencies required:
· Organizational and time management skills
· Excellent communication skills
· Ability to work under pressure and to effectively meet deadlines
· Customer oriented
· Attention to details
· Reporting skills
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة مراكز التدريب والتعليم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/operations-specialist-fresh-graduate-4147505/
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