Field Service Engineer (Heavy Equipment)

الوصف الوظيفي
To deliver industry-leading service support and outstanding value to our customers in the field, taking pride in making our customers more profitable and providing safe, innovative, eco-focused and cost-effective solutions in an efficient, timely and courteous manner.
Carry out any jobs deemed necessary by the Field Service Supervisor, including preparation of Failure Analysis Report and if required, rendering support to other Field Service Technicians.
Collate and review predictive tools (Job History, SOS, Vision Link, ET Data logger etc.) to gain a holistic review of the equipment prior to inspection.
Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Zahid Supervisor so that all work is carried out in accordance with health and safety requirements.
Service and Repair machines within the workshop, depot or on-site as required to ensure conformance with manufacturers’ specification including mechanical, hydraulic, electronics and electrical issues.
Prepare a comprehensive technical report based on the technical analysis and various inputs from other predictive tools.
Based on the technical findings, formulate a draft document for review with the Field Service Supervisor including; preliminary findings, estimated repair costs, list of possible parts and options required to address the identified issues.
Hand-over machines to customers and familiarize them with safe machine operation in accordance with OEM and Company procedures.
Be willing to be trained and updated with skills deemed necessary to enhance job skill requirements.
Keep current with equipment technology advancements, and complete assigned DPC modules as instructed.
Providing a high standard of customer care with solutions in a proactive manner (using EM Solutions tools and touch points)
Maintain high levels of personal appearance, ensuring vehicle, tools, uniform and personal protective equipment are used correctly.
Implement or provide holistic solutions to customers (eg: CSA, Extended warranty, training, maintenance)
المهارات
EXPATS required transferable iqama.
Degree / Diploma in Engg. / Mechanical / Electro Mechanical
Minimum of 6 years Caterpillar dealership experience; 4 years, of which, in the position of Field Service Engineer / Senior Technician / Engineer.
Experience from a Caterpillar dealership company is an advantage.
Experience in working on CAT heavy machines / equipment is also an advantage.
Experience in working on any heavy machines / equipment is required.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة الهندسة الميكانيكية; الصيانة التقنية; الخدمات الفنية والتركيب
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 6
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 25

https://www.bayt.com/ar/saudi-arabia/jobs/field-service-engineer-heavy-equipment-4239412/